Terms of service

Terms & Conditions — Fat Sofa

Company Information This site is operated by MDF (London) Ltd, trading as Fat Sofa. UK Registered Company No. 13007016.

By placing an order with Fat Sofa, you agree to these terms and conditions.

Ordering & Payment

  • All prices include VAT unless stated otherwise.
  • You will receive an email confirmation when your order is received, and another when it is dispatched.
  • We reserve the right to cancel orders that fail fraud checks, with a full refund issued.
  • Product images, colours, dimensions and weights are approximate and for illustration purposes only.
  • We reserve the right to withdraw any product from sale due to listing errors, with a full refund issued.

Delivery

  • Delivery is made to the address provided at checkout. We are not responsible for delays caused by incorrect address details.
  • We aim to deliver within 3–5 working days for England & Wales, and 5–7 working days for other UK mainland locations.
  • We do not deliver to Northern Ireland, Republic of Ireland, Jersey, Guernsey, Isle of Man, or Scottish Islands.
  • Occasional delays may occur due to unforeseen circumstances. We are not liable for delayed deliveries.
  • We recommend not booking tradespeople or disposing of existing furniture until your order has arrived and been checked.

Cancellations

  • You may cancel your order before dispatch for a full refund. Contact us as soon as possible.
  • If your order has already been dispatched, please reject the delivery at the door. A £10 handling fee will be deducted from your refund for rejected deliveries.

Returns

  • You have 30 days from delivery to request a return for unwanted or incorrectly ordered items, provided goods are unused and in reasonable condition.
  • You can return goods yourself to our warehouse (you cover shipping costs) or we can collect for a £45 fee deducted from your refund.
  • Assembled items may only be returned within 14 days and must be in undamaged condition.
  • The following items cannot be returned once used without protective covers, for hygiene reasons: mattresses, futon mattresses, toppers, and pillows.
  • Original delivery charges are refunded at the base rate only.
  • We reserve the right to withhold part or all of your refund if returned goods are not in reasonable condition through your fault.

Damaged or Faulty Items

  • If your item arrives damaged, report it to us immediately with photographs via our contact page.
  • We will replace the damaged part or item, or collect free of charge and issue a full refund.
  • If packaging appears damaged on delivery, accept the goods but sign as damaged so any issues can be resolved quickly.

Incorrect Items

  • If you receive the wrong item, do not assemble or use it. Contact us with photos and we will arrange a swift collection and replacement or full refund.

Liability

  • We are not liable for incidental or consequential losses including lost income, damage to property, or third-party claims arising from delayed or damaged deliveries.

Privacy Your personal data is handled in accordance with our Privacy Policy at fatsofa.co.uk/policies/privacy-policy.

Contact Email: hello@fatsofa.co.uk WhatsApp: +44 7427 670861